Returns & Exchanges
Our policies for returns and exchanges
Exchange Policy
- The customer can exchange the product only if there is a defect, damage, or an issue with the size or color.
- The product must be in its original condition, meaning unused and unwashed.
- In case of any issue with the product, it will be exchanged for another item, and we will cover the shipping costs.
Return Policy
- The product can be returned if it is in its original condition and unused.
- If there is an error on our part (such as the product being damaged or not matching the order), we will cover the shipping costs.
- If the customer wishes to return the product due to a change of mind, they must bear the shipping costs, and the product must be returned on the same day of delivery.
How to Initiate a Return or Exchange
- Contact our customer service at info@breathedemonity.com within 7 days of receiving your order
- Provide your order number and reason for return/exchange
- We will provide instructions for returning the item
- Once we receive and inspect the returned item, we will process your exchange or refund
Refund Processing
Refunds will be processed to the original payment method within 7-10 business days after we receive and inspect the returned item. Please note that shipping costs are non-refundable unless the return is due to our error.
Contact Us
If you have any questions about our Returns & Exchanges policy, please contact us at:
📩 info@breathedemonity.com